Do you sell to the public?

Yes, we sell directly to the public. We have a 400sqm showroom with rugs of various sizes, colours, and quality, which are able to be purchased in-store 6 days a week.

Do you sell machine made rugs?

Fortunately, we don't sell machine-made rugs. We believe that handmade rugs have a longer lifespan, age more beautifully, and pay homage to traditional rug craftsmanship while embracing a modern design palette. We deal in handwoven kelims, hand-knotted rugs, and hand-tufted rugs.

Do you do rug cleaning and repairs?

Yes, we do rug cleaning and carpet repairs. We would need the size of the rug, and a description of the stains or damage i.e. does it need a urine treatment? or has a corner of the rug been gnawed off?

Can I try trial rugs at home?

Yes, we offer a free consignment service within the greater Cape Town area. The following is required for a consignment: A valid form of ID, full contact details, and our team is required to deliver the rugs in order to confirm your address. Additional information may be required without prior notice.

Do I need an appointment?

Whilst an appointment is not necessary, it is preferred as we can better prepare for your showroom visit by possibly preselecting rugs for your space.

What should I bring to my appointment?

Whilst we do not specifically have preset requirements. It is advised to make us aware of the minimum and maximum space available for the required rug, as well as what type of activity will be conducted in that room. Any budget constraints, specific colour swatches or reference images, etc.

Do you ship internationally?

We service clients all over the world but unfortunately, international shipping isn't available through our website, though this is something we will add for select regions in the coming months. However, currently, international shipping is only available upon request. So feel free to reach out to us either through the LiveChat button on email shop@maerugs.com to inquire about our international shipping rates.

How do I place an order?

Orders can be placed fully through our online website. The steps to do so, in summary, are to add items of your choice to your basket, once that steps are completed you may review your order, proceed to checkout and fill in the necessary information so that we may fulfill your order appropriately.

Do I need an account to place an order?

We do not allow for guest checkouts on our site. In order for us to provide a seamless experience in fulfilling your order correctly, we require an adequate amount of information. Which is provided to us during the account creation process.

How do I track my order?

If your order status is pending, your order will automatically be canceled after a 60 minute period has lapsed. Should you wish to cancel an order that is currently processing, you may do so from the account section of our website, alternatively, you may contact our team through support and we will assist in canceling your order.

How can I cancel or change my order?

If your order status is pending, your order will automatically be canceled after a 60 minute period has lapsed. Should you wish to cancel an order that is currently processing, you may do so from the account section of our website, alternatively, you may contact our team through support and we will assist in canceling your order.

How can I return a product?

Customers may request a refund from the account section on our website. Upon the return of the goods to our store, we will assess the condition of the goods and the refund will only be approved should the goods be fit to be booked back into stock. For domestic purchases, a 15% handling fee will be retained to cover all courier charges and administrative costs incurred during the order fulfillment process. Unfortunately, we will not accept any returns on a customer's purchase after a 7 day window has elapsed.

Who should I to contact if I have any queries?

Your welcome to contact us through our support LiveChat on the website directly, or alternatively, you may reach out to us by sending an email to our team at the following email address: shop@maerugs.com

What payment methods are accepted?

We offer the options to either pay through the means of credit/debit card or by doing a manual bank transfer to the banking details provided at checkout. If the bank transfer option is chosen we reserve the right to hold stock for a period of 5 days before the order is canceled automatically.

Is buying rugs online safe?

Our website is fully secure and PCI DSS Compliant. We use enterprise-grade security to keep your information safe. The technology we use during checkout allows for a seamless user experience allowing users to complete transactions without leaving our checkout page

Custom Rugs and Carpet Design Our Services

Industry Leading Rug Service

Experience Our Luxury Bespoke Rugs

Our custom rug process

We bring your vision to life in the form of a stunning hand-made rug of your own.

Our Rug Care Services

Does your favourite rug need a little TLC? Or maybe a lot of it? We're here to help.

Your Home Deserves
A Touch of Luxury

We aim to work closely with decorators and clients, to fulfill their specific needs in order to create a rug perfectly suited to the client’s spatial constraints, whilst taking into account their taste and budget.

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HOW WE WORK WITH CLIENTS

Our Perfection Process

Our 3 stage process is integral to creating the perfect rug and understanding the clients spatial requirements, frequency of use, or whether it's a residential or commercial project. As well as the taste and design aesthetic of the client will be determined, along with the client’s budget.

HOW WE WORK WITH CLIENTS

Our Perfection Process

Our 3 stage process is integral to creating the perfect rug and understanding the clients spatial requirements, frequency of use, or whether it's a residential or commercial project. As well as the taste and design aesthetic of the client will be determined, along with the client’s budget.

01.

IDEA & CONCEPT

Based on the information supplied by either the client or designer at our initial meeting, a selection from the in-house design library is made and amended as per the clients brief and visualization of the custom rug is made.

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02.

DESIGN & CREATE

The first draft is presented followed by subsequent meetings with redrafts until the client is satisfied and we can move into production, which takes between 12-20 weeks depending on the quality ordered.

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03.

DELIVER & INSTALL

Within the Cape Town & Johannesburg regions we have a dedicated team that will deliver and install your custom rug once the manufacturing process is complete for your own custom rug.

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#FLOORART TO LAST A LIFETIME... OR TWO

Reliable Rug Cleaning Service

Our rug cleaning service will protects and prolongs the life of your handmade rug by preventing stains and other soil from ever forming on your rug. In fact, after just one cleaning, you won’t even know we were there! Remove the stains, odors and particles that are embedded in your rugs. It’s fast, it’s easy, and it’s affordable.

Does your living room, bedroom, dining room or den have rugs you absolutely love, but hate clean and needs a little TLC?

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WE VALUE OUR INDUSTRY PARTNERS

Trade Partner Program

APPLY NOW

Over the years we’ve met some some incredible people in our industry and made even more friends. Whether you’re a seasoned veteran or just starting out in the business of interior design, architecture, building development and other industry professionals. We welcome you to join our Trade Partner Program and enjoy benefits such as priority support, trade discounts and on-site visits for us to share our industry expertise.