GENERAL INFORMATION

Frequently Asked Questions

Yes, we sell directly to the public. We have a 400sqm showroom with rugs of various sizes, colours, and quality, which are able to be purchased in-store 6 days a week.

Fortunately, we don’t sell machine-made rugs. We believe that handmade rugs have a longer lifespan, age more beautifully, and pay homage to traditional rug craftsmanship while embracing a modern design palette. We deal in handwoven kelims, hand-knotted rugs, and hand-tufted rugs.

Yes, we do rug cleaning and carpet repairs. We would need the size of the rug, and a description of the stains or damage i.e. does it need a urine treatment? or has a corner of the rug been gnawed off?

Whilst an appointment is not necessary, it is preferred as we can better prepare for your showroom visit by possibly preselecting rugs for your space.

Yes, we offer a free consignment service within the greater Cape Town area. The following is required for a consignment: A valid form of ID, full contact details, and our team is required to deliver the rugs in order to confirm your address. Additional information may be required without prior notice.

Orders can be placed fully through our online website. The steps to do so, in summary, are to add items of your choice to your basket, once that steps are completed you may review your order, proceed to checkout and fill in the necessary information so that we may fulfill your order appropriately.

LIVE CHAT

We'd Love To Hear From You

All after hours queries will be dealt with as soon as our team is in the office. For urgent queries, please use our website live chat function which can be found at the bottom right hand corner. Our live chat agents will assist you as soon as possible.

INFORMATION ABOUT US

Contact Us For Any Questions

Phone Number Icon - Compressed

Phone: (+27) 21 461 2024
Phone: (+27) 21 461 2025

Free Gift Icon - Compressed

Free mystery Mae mini rug
with every online order.

Email Icon - Compressed

For all general inquires
Email: shop@maerugs.com

Location Icon 1 - Compressed

Address: 59 Roeland Street.
Cape Town, 8001

Get answers to all your questions.

We will answer any questions you may have about our online sales right here.

Monday to Friday from 09:00 to 17:00 UTC +2

SEND US A MESSAGE

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply

CONTACT INFORMATION

Location Icon 1 - Compressed

59 Roeland Street,
Cape Town, 8001
South Africa

Phone Number Icon - Compressed

(+27) 21 461 2024
(+27) 21 461 2025

Email Icon - Compressed

shop@maerugs.com

Do you have questions about our amazing hand made rugs? Send us a message or email us and we’ll get in touch shortly.

Get answers to all your questions.

We will answer any questions you may have about our online sales right here.

Monday to Friday from 09:00 to 17:00 UTC +2

SEND US A MESSAGE

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply

CONTACT INFORMATION

Location Icon 1 - Compressed

59 Roeland Street,
Cape Town, 8001
South Africa

Phone Number Icon - Compressed

(+27) 21 461 2024
(+27) 21 461 2025

Email Icon - Compressed

shop@maerugs.com

Do you have questions about our amazing hand made rugs? Send us a message or email us and we’ll get in touch shortly.