F.A.Q's

Shopping Information

What Shipping Methods Are Available?

Due to the size of our products, we offer a flat rate shipping fee across our various rug size categories. We will offer a local pick-up option from our showroom in the coming weeks. However this can be offered upon request, so feel free to reach out to us either through the live chat button on email [email protected] about alternative shipping methods.

Do You Ship Internationally?

We service clients all over the world but unfortunately international shipping isn’t available through our website, though this is something we will add for select regions in the coming months. However, currently international shipping is only available upon request. So feel free to reach out to us either through the livechat button on email [email protected] to inquire about our international shipping rates.

Payment Information

What Payment Methods Are Accepted?

We offer the options to either pay through the means of credit/debit card or by doing a manual bank transfer to the banking details provided at checkout. If the bank transfer option is chosen we reserve the right to hold stock for a period of 5 days before the order is cancelled automatically.

Is Buying On-Line Safe?

Our website is fully secure and PCI DSS Compliant. We use enterprise grade security to keep your information safe. The technology we use during checkout allows for a seamless user experience allowing users to complete transactions without leaving our checkout page

Orders and Returns

How do I place an Order?

Orders can be placed fully through our online website. The steps to do so in summary are to add items of your choice to your basket, once that steps is completed you may review your order, proceed to checkout and fill in the neccessary information so that we may fullfil your order appropriately.

Who should I to contact if I have any queries?

Your welcome to contact us through our support livechat on the website directly, or alternatively you may reach out to us by sending an email to our team at the following email address: [email protected]

How Do I Track My Order?

Order status information is periodically sent to the customer’s email address during the order fulfillment process.  You may also track your order from the account section on our website. Once the order is dispatched from our store you may track your order from the tracking information provided in your account section.

Do I need an account to place an order?

We do not allow for guest checkouts on our site. In order for us to provide a seamless experience in fulfilling your order correctly, we require an adequate amount of information. Which is provided to us during the account creation process.

How Can I Cancel Or Change My Order?

If your order status is pending, your order will automatically be cancelled after a 60 minute period has lapsed. Should you wish to cancel an order that is currently processing, you may do so from the accout section of our website, alternatively you may contact our team through support and we will assist in cancelling your order.

How Can I Return a Product?

Customer may request a refund from the account section on our website. Upon the returning of the goods to our store, we will assess the condition of the goods and the refund will only be approved should the goods be fit to be booked back into stock. For domestic purchases, a 15% handling fee will be retained to cover all courier charges and administrative costs incurred during the order fullfilment process. Unfortunately, we will not accept any returns on a customers purchase after a 7 day window has lapsed.